AI Help Bot & technical support

How to get help inside the app — both from the AI bot and from a human.

Click the ? Help button in the top-right utility cluster of the app. The help dialog opens with the AI bot pre-loaded on the left, plus a sidebar with help articles, troubleshooting guides, and a setup test.

What the AI help bot can do

Type a question in plain English. The bot reads from a curated set of help articles shipped with the app and answers based on what's in them. Every answer ends with a citation telling you which article the bot drew from.

Example questions the bot can answer:

• "My microphone isn't working"
• "How do I add a student?"
• "What does the analyzer do?"
• "Where are my recordings saved?"
• "How do I generate a PWN request letter?"

If the answer isn't in the help articles, the bot says so honestly rather than making something up, and offers to forward your question to support.

Daily limits

To keep API costs sustainable, there's a per-license daily cap of 30 help-bot messages. The bot tells you if you've hit the limit. It resets at midnight UTC.

Help articles (no bot)

If you prefer reading to chatting, the sidebar in the Help dialog lists every help article organized by category:

• Start here — what SENTINEL·IEP is, first steps
• How do I…? — task guides for common actions
• Using it in a meeting — before, during, and after
• Something broke — troubleshooting articles
• Test my setup — the interactive hardware diagnostic

Submitting a technical question

When the bot can't help or you want a human to weigh in, click 📨 Send a technical question in the sidebar of the Help dialog. The form asks for your question and optionally a reply-to email.

When you submit, the app automatically includes:

• Your app version
• Your license tier (not the full key)
• Your OS
• Recent error logs from the app folder (if any)
• The last few messages of your help-bot conversation (if applicable)

This context lands in our support queue with your ticket. It speeds up diagnosis enormously — without it, we'd have to play 20 questions with you to figure out what's wrong.

What you can expect

• Ticket received: immediate, with a reference ID
• Initial response: usually within 1-2 business days, by email if you supplied one
• Resolution: depends on the issue. Bugs get patched in the next release; setup problems are usually resolved in the first email

Daily ticket limit

Each license can submit 5 tickets per day. This prevents accidental duplicate-submission loops. If you genuinely need more, reach us at hello@sentineliep.com.

Privacy of help-bot and ticket data

Help-bot messages and ticket bodies go to our backend service over an authenticated connection. Tickets are stored alongside your license key, customer email, app version, OS, and supplied context. We do not share ticket content with other subscribers or third parties, and we delete resolved tickets after 12 months unless they contain information we're required to retain.

Your help-bot question is sent to our AI backend (Claude). We do not log help-bot conversations indefinitely; they're held only for as long as needed to deliver the response and to count against your daily quota.

Last updated: 2026-05-26